FAQs

Does it cost anything to join?

No! There’s no cost to join our food hub and once you join, you can take advantage of immediate savings through our “Subscribe and Save Program”!

Why join your food hub?

Real Food, Fresh and truly Local
Our Program – Ethical, Transparent and Convenient!
Our Food – Regenerative and pasture raised, 100% grass-fed, grass-finished, humanely raised, non-GMO, antibiotic free, no MSG, nitrates and soy free!

How does it work?

It’s simple and convenient! Create your free account, fill your cart with wholesome pasture raised and organically grown foods, and enjoy a safe and convenient home delivery on your delivery day or friendly farm pick-up by appointment!

What do you offer?

We offer local grass-fed, grass-finished beef, nutrient-dense bones and organs, pastured pork, chicken, eggs, raw dairy, raw cheese, microgreens, baby greens, produce boxes (S & L), honey and other farmhouse products!

Are all farms local?

Yes, all of our collaborating and like-minded farms are local to our farm (within 2 hrs.) and must meet the high production standards we practice!

Is your food hub seasonal?

No. Our food hub is year-round and has been operating that way since 2006. Produce and greens however do vary by season!

How do I order?

Once you’ve set up your free account, review and select your order schedule of choice and fill your cart with wholesome pasture raised and organically grown foods. Once you confirm your order, you will receive an email confirming your order details. You can add or delete items in your cart until the close of the order window, which is typically every other Thursday, end of day (11:59pm). You will also receive an Order Reminder 24 hrs. prior to the close of the order window. You can text, email or call us for any questions regarding your order!

Do you have a minimum order-criteria?

No, we do not have a minimum order for farm pick-up but do have a minimum order of $85.00 for home delivery within our service area and $120.00 outside our service area. Check out how you can qualify for our free home delivery!

Do you offer discounts?

Yes! Join hundreds of local families who get 5% off their entire order through our “Subscribe and Save Program”! This program has no monthly or long-term commitments! It’s flexible based on your schedule and fully customizable from order to order.

Do you offer farm pickup?

We do offer farm pick-up by appointment! We offer a number of pick-up windows typically Thursday and Friday evenings. We also offer host locations across North Texas where you can conveniently pickup your order or take advantage of our home delivery program!

What if my plans change and I can’t pick up my order?

We are all busy and completely understand. For farm pickup only - If your plans change, simply contact us to arrange for a more convenient time and day, and we will make sure to keep your items frozen and fresh!

Do you offer home delivery?

Yes! Enjoy convenience with no monthly commitment! Home deliveries require minimum orders of $85.00 within our service area and $120.00 outside our service area. Check out how you can qualify for our free home delivery!

When do you deliver?

Deliveries are typically Thursday evenings, Fridays and Saturdays throughout the day based on your location and delivered by our trusted drivers. We will text you when we leave the farm and text you again when approximately 30 minutes from your location. We also text you after drop-off to ensure you bring your order in as soon as possible!

What if I’m not home for my delivery?

No Problem. If you’re not going to be home, just let us know! We ask that you leave a cooler outside or cooler bags (with ice packs) large enough to accommodate your order.

How can I pay for my order?

All home deliveries and host locations must be paid prior to delivery or pickup via Zelle or credit card on file. Farm pickup - we accept credit/debit cards, card on file, Zelle, cash or check!

How do I know my order is ready?

On food hub day (Thursday typically around 2pm), you will receive an email “Your Order is Packed”. This means your order has been packed and your final order total reflects adjustments for OOS (out of stock) item(s) or a slightly lower or higher amount for items priced by weight.

NOTE: This does not mean your order is ready to be picked up at the farm or your host location or ready to be delivered that day. This is your notification that your order has been packed and payment is due. If you have a card on file your card will be charged at that time. Pickup or delivery is according to the pickup window or delivery schedule.

What if I’m not satisfied with items in my order?

If you receive an unsatisfactory item, please send us a detailed email or text message and return the unused product on the next pick-up/delivery date. The farm will either replace the item or we will issue you a credit to your account. Please freeze any perishable items until you’re able to return them. Refunds will not be issued for foods not properly transported home in a cooler.